Privacy policy


Thank you for using Titip app. This app is a platform that connects buyers and travelers to conduct safe and reliable entrusted transaction services to purchase any items on behalf of the buyers. This Privacy Policy is the commitment of the app to respect and protect any personal information / data provided by users related to the process of using the app.

Your privacy is our top priority. To better protect your rights, we have provided a privacy policy in our app. Please find the privacy policy below to understand how Titip collects and uses information relating to the use of the Titip app services. By using the service or providing information at our app, you as a user will:

  1. Agree to our actions to collect, use, disclose and / or process your content, personal data and user information as described in the privacy policy;
  2. Agree and acknowledge that we as the owner and users have the same rights to the personal data information shared in our app.

All users who have the other users’ personal data will agree to use the content of data wisely and responsibly as well as to comply with regulations in accordance with the applicable laws.

Titip app collects users’ data with the aim to process user transactions, manage and expedite the process of using the application, as well as other purposes as long as permitted by applicable laws and regulations. The users’ data that are collected as follows:

  1. Data submitted independently by the users, including but not limited to data submitted when the users:
    1. Create or renew an account, including a username (username), e-mail address, telephone number, password, address, photo, etc.
    2. Contact Titip, including through customer service supports.
    3. Engage the service in the app, including detailed transaction data, including any type, amount and / or information of the product or service purchased, delivery address, payment channel used, number of transactions, transaction date and time, and other transaction details;
    4. Fill payment data when a user conducts payment transaction activities through the app, including but not limited to bank account data, credit cards, virtual accounts, internet banking, etc.
    5. Use features that require permission to access the user's device.
  1. Any data recorded when the user uses the Application, including but not limited to:
    1. Real or approximate location data such as IP address, Wi-Fi location, geo-location, and so on;
    2. Data such as time of each user  activity, including registration, login, transaction, and so on;
    3. Data log (log), including records on the server that received data such as the device IP address, date and time of access, application features or pages viewed, application work processes and other system activities.

Data Usage

Titip may use all or part of the information / data collected from the users as mentioned earlier for the following matters:

  1. Helping users when communicating with customer services including:
    1. Check and resolve any user issues;
    2. Guide/direct any users’ enquiries to customer Service officer to resolve the issues; and
    3. Monitor and improve our Customer Service service
  1. Contact the User via email, letter, telephone, fax, etc. including but not limited to assisting and / or completing the transaction process or the process of resolving the constraints.
  2. Use information obtained from users for research, analysis, product development and testing purposes to improve the security and security of services on the App, and to develop new features and products.
  3. Inform users about products, services, promotions, studies, surveys, news, the latest developments, events and others, both through the app and through other media. Titip app may also use this information to promote and process contests and sweepstakes, give prizes, and present relevant advertisements and content about the services of Titip and its business partners.
  4. Monitoring or investigating suspicious transactions or indicated transactions containing elements of fraud or violation of the Terms and Conditions or applicable legal provisions, as well as taking necessary actions as a follow-up to the results of monitoring or investigating the transaction.
  5. In certain circumstances, Titip may need to use or disclose user data for law enforcement purposes or to fulfill applicable legal and regulatory requirements, including

in the case of disputes or legal process between the user and Titip.

Disclosure of User's Personal Data

Titip guarantees that we will not sell, transfer, lend or distribute your personal data to any third parties, without the user's permission, except in the following cases:

  1. User data is required for disclosure of data to the business partner of Titip with the user in terms of resolving constraints or otherwise.
  2. Titip can provide relevant information to vendors, consultants, marketing partners, research firms, or similar service providers.
  3. Users contact Titip through public media such as blogs, social media, where communication between User and Titip may be viewable publicly.
  4. Titip may share user information with its subsidiaries and affiliates to help provide services or perform data processing for and on behalf of Titip.
  5. Titip discloses User data in an effort to comply with legal obligations and / or the existence of legitimate requests from law enforcement officials.

User Choice and Transparency

  1. Mobile devices in general (iOS, Android, etc.) have settings so that the Leave application cannot access certain data without the consent of the user. An iOS device will give a notification to the user when the application first asks for access to the data, while the Android device will give a notification to the user when the application is first loaded. By using the application and giving access to the application, the user is deemed to give his consent to the Privacy Policy.
  2. Users can access and change any information in the form of names and photos through the Account menu in the App.
  3. Users can withdraw from information or notifications in the form of newsletters, reviews, product discussions, private messages, or personal messages from the admin supports sent by Titip through the settings feature in the app. Titip will still be able to send messages or emails in the form of transaction information or information related to the User's account.
  4. To the extent permitted by applicable conditions, the User can contact Titip to withdraw approval of the acquisition, collection, storage, management and use of User data. If this happens, then the user understands the consequences that the user cannot use the service.

Storage and Deletion of Information

Titip will store information as long as the user's account remains active and can carry out deletion in accordance with the provisions of applicable legal regulations.

Privacy Policy Update

This Privacy Policy may be changed and updated at any time without prior notice. Therefore, Titip recommends that users can read this policy from time to time to learn of any changes. By still being able to access and use all features in the application service, the user is considered to have accepted and agreed to all changes in this privacy policy